Exploring Audience Perspectives on AI in Newsrooms. As generative AI becomes an integral part of journalism, questions about transparency have taken center stage. Should news organizations disclose their use of AI? And how would such disclosures impact audience trust? These questions were explored in recent research by the AI, Media and Democracy Lab at the University of Amsterdam, focusing on Dutch citizens’ attitudes toward AI-generated content.
Participants expressed concerns about AI in journalism, including:
One participant summed it up: “If you can’t tell what’s real or fake, it could lead to distrust in everything we read.”
Despite concerns, participants strongly favored transparency. They expressed a clear desire for AI-generated content to be distinctly labeled, with many calling for:
From these findings, three key takeaways emerged:
While transparency alone won’t solve all trust issues in journalism, it’s a critical step. As one participant suggested, “I don’t mind AI-written articles, but I want to know. Just be clear.”
As AI adoption continues to grow, news organizations must balance innovation with accountability, ensuring audiences remain informed and engaged.
This research reflects an important step toward understanding how transparency can rebuild trust in AI-driven journalism.Stay connected with the AI, Media and Democracy Lab.