When: 18 November 2025, 11:30 – 15:30
Location: HvA Corry Tendeloohuis, Fraijlemaborg 133, 1102 CV Amsterdam
About the event
In this interactive knowledge session, the HvA and the Customer Service Federation (KSF) join forces to address current questions about artificial intelligence in customer contact. Experts from the field and HvA students will explore topics such as:
- AI in customer service: current status and upcoming developments
- Privacy, empathy, and security in an AI-driven world
- Future applications, including agentic AI in customer contact and marketing
Program
- 12:30 – 13:00: Arrival and lunch
- 13:00 – 13:25: Presentation by Arnon Post — “AI and Customer Service”
- 13:25 – 13:50: Presentation by Peter van der Putten & Frank Lodewijks — “The Future of AI and Agentic Service: A Sneak Preview”
- 13:50 – 14:15: Poster session “The Bigger Perspective of AI” by HvA students under the supervision of Frederik Situmeang (partly in English)
- 14:30 – 16:30: AI Check‑up in teams
- Language: Dutch & English — presentations in Dutch, poster session partly in English
Deelname
Free for members of the Customer Service Federation, students, and invited guests of HvA.
